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Phone

Helping people make calls

There were 2 articles found in this category:

Dealing with Call Reluctance and Scripts
Some Hints on How to Help Someone Overcome Call Reluctance: 1. Make certain they are clear on the objective for the call. Clearness of purpose increases confidence. What are they trying to accomplish – secure an appointment, just follow up, sell something? 2. Set goals with them about the ...
How to Script the Introduction to a Call
The following is a three-step introduction you can use for any outgoing call: 1. Introduce yourself and the company you work for (slowly and clearly – remember to breathe!) and make sure you’ve got the right person. 2. State your benefit statement – your reason for calling tha ...